A Different Way of Thinking…
IDS Asset Management is a boutique management firm created with the belief that communities deserve individualized attention to their unique needs. No more looking at communities as numbers on a screen; communities should be seen as the people who make up those communities…families who want their children to have somewhere safe to play, adults hoping to ensure rising property values, business owners who want their facilities to impress clients while maintaining functionality. All of these individuals have different problems and needs that do not just require personalized solutions, but deserve them. At IDS, we work with our clients to create comprehensive and innovative solutions that work with their community’s strengths and weaknesses to effectively solve the problems they face.
At IDS, we foster relationships – our clients are our partners. As a boutique management firm, we go the extra mile to provide that extra measure of exceptional customer care. It’s all about the personal touch – that boutique experience at an affordable price.
It’s a different way of thinking, especially in this age of technology, which can diminish the human experience. We take pride in having a live person answer our phones ready to answer questions, handle maintenance requests or provide information. Even though we are equipped with state of the art software that maximizes our experience and expertise, we still believe in that personal touch. We pride ourselves in enforcing a one-hour callback guarantee, personal follow-up calls to owners on maintenance requests, and a 20-minute response time guarantee for after hour emergencies.
While offering a variety of tools and features that give our clients a greater sense of transparency, control and knowledge of their account, our staff is always there to accommodate the needs of our clients, whether it be responding to emails before and after hours, handling after hour emergency calls within 20 minutes, returning all calls within an hour, conducting follow-up calls on maintenance requests or making a personal appearance at a community to assist with an emergency. Our integration of technology does not diminish our valued personal contact with our clients.
Innovative ideas and hard work lead to fully funded reserves, stable property values, aggressive collection of delinquent accounts, seamless reconstruction projects, stable assessment rates, proactive maintenance, renewal of lost FHA status, community revitalization and friendly, positive relationships with residents. This is our measurement of success.